Return and Exchange Policy

At DevIsha, we are committed to providing high-quality clothing and exceptional customer service. To ensure a fair and transparent process, please review our return and exchange policy outlined below:

1. No Returns or Refunds for Change of Mind:

• We do not offer returns, refunds, or exchanges if you change your mind or if you no longer want the product.
• We encourage all customers to carefully consider their purchase before placing an order.

2. Eligibility for Exchange:

• We offer exchanges only if there is a damage or defect in the product you received.
• To be eligible for an exchange:
• The product must be unused and in the same condition that you received it.
• Customers must inform us via WhatsApp or email at info.devisha@gmail.com within 24 hours from the date of delivery.
• An unpacking video must be provided. The video should be a 360-degree view clearly showing the damaged, wrong, or defective item. Without this video, we are unable to process any claims.

3. Process for Exchanges:

• If you receive a damaged or defective item, please contact us immediately via WhatsApp or email at info.devisha@gmail.com within the specified 24-hour period.
• Provide your order number, a detailed description of the issue, and the required unpacking video.
• Our customer service team will review your request and, if approved, will provide instructions for returning the item or arranging an exchange.

4. Shipping Costs:

• Shipping costs for returning or exchanging defective or damaged items will be covered by DevIsha.
• For all other cases, since we do not offer returns or exchanges for change of mind, no shipping costs will be applicable.

We appreciate your understanding and support. For any questions or concerns regarding our return and exchange policy, please contact us at info.devisha@gmail.com.

Thank you for choosing DevIsha Fashion.